Returns & Refunds

Last updated: 4 August 2026

We print every tee to order, so we keep our returns policy short and honest: if we got it wrong, we fix it — free.

What we accept back

We replace or refund any item that arrives:

• faulty, damaged or defective;
• misprinted — cracked, misplaced, the wrong size or the wrong colour print;
• not matching the design you approved;
• or simply not what you ordered (wrong item, colour or size sent).

You have 30 days from the delivery date to tell us. Get in touch inside those 30 days and you then have a further 14 days to get the item back to us, if we ask for it.

What we can't accept back

We're a print-to-order shop — every tee is made after you order it, and an unsold printed tee can't go back on a shelf. So we can't accept returns for:

• a change of mind;
• ordering the wrong size;
• choosing a design, colour or placement you've decided against;
• or an item that has been worn, washed, altered or printed over.

Please check the size guide and your preview before you order. If you're between sizes or unsure about a placement, message us first — we'd much rather help you get it right than turn a return away.

Custom Tee orders

Anything you designed yourself in Custom Tee is covered by exactly the same rule: we fix faults, misprints and damage, and we don't take it back for a change of mind. Your artwork is printed for you alone and can't be resold.

Everything under "What we accept back" applies to these orders in full — if the print is faulty, misplaced, the wrong size, or doesn't match the design you approved, it's on us.

Replacements, not exchanges

We don't run exchanges — we can't swap a tee for a different size, colour or design because you'd prefer another one.

If an item is faulty, that's different: we'll replace it with the same item free, or refund you in full — whichever you'd rather. If we can't reprint it (your size has sold out, say), we refund you.

How to start a return

• Email [email protected] within 30 days of delivery, with your order number, the item, and a photo of the problem. You can also reach us on WhatsApp at +94 717 523 723.
• We reply within 2 business days. A clear photo often settles it on the spot and saves you posting anything at all.
• If we do need it back, we'll send you a return authorisation, and we cover the postage. Please use a tracked service and keep the receipt.
• We inspect and process it within 2 business days of the parcel arriving.

Please don't send anything back before you've heard from us — unannounced parcels can go astray and we may not be able to match them to your order.

Refunds

Once we've confirmed the fault we process your refund within 2 business days. It goes back to the original payment method — we can't refund to a different card or account.

How long it then takes to appear is up to your bank, typically 5–10 business days.

We refund the full price you paid for the item, plus the original delivery charge — a valid return is our mistake, so you shouldn't be out of pocket for it. We don't charge a restocking fee.

Sale items

Sale and discounted tees are covered on exactly the same terms as full-price ones.

Cancelling before dispatch

If your order hasn't shipped yet, email us and we'll cancel it and refund you in full. Custom Tee orders can only be cancelled before printing begins — usually a short window, so tell us quickly.